Refund and Returns Policy
1. Introduction
Welcome to IPTV Smarters Pro. We are committed to providing you with a high-quality viewing experience. This Refund and Returns Policy outlines the circumstances under which refunds and returns can be requested for our subscription services.
2. Subscription Cancellation
You have the right to cancel your subscription at any time. However, please note that cancelling your subscription does not automatically initiate a refund. Refunds are subject to the terms outlined in this policy.
3. Refund Eligibility
a. Within 14-Day Period: If you are dissatisfied with our service, you may request a full refund within 14 days of your subscription start date. To be eligible, you must not have violated any terms of service, and the request must be made within this 14-day period.
b. Technical Issues: If you are experiencing technical issues that we are unable to resolve within a reasonable timeframe, you may be eligible for a partial or full refund. This is determined on a case-by-case basis.
c. Service Interruption: In the rare event of a prolonged service interruption beyond our control, a prorated refund may be issued.
4. Non-Refundable Circumstances
a. Beyond 14-Day Period: No refunds will be issued for requests made after the 14-day satisfaction guarantee period.
b. Breach of Terms of Service: If your subscription is terminated due to a breach of our terms of service, you will not be eligible for a refund.
c. Third-Party Issues: We are not responsible for issues related to internet connectivity or third-party hardware and software. Refunds will not be issued for such issues.
5. How to Request a Refund
To request a refund, please contact our customer support team with your subscription details and a brief explanation of your reason for requesting a refund.
6. Processing Refunds
Refunds are processed within 7-10 business days after the request is approved. The refund will be issued to the original payment method used during subscription.
7. Changes to the Refund Policy
We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting on our website.
8. Contact Us
If you have any questions about our Refund and Returns Policy, please contact us at [Contact Information].
